COVID GP and Pragmatica Consulting Pty Ltd (ABN 38 642 269 645) (Pragmatica Consulting) is committed to protecting the privacy of everyone who interacts with us.
Pragmatica Consulting complies with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth), the Health Records Act 2001 (Vic) and all other relevant legislation.
Pragmatica Consulting may collect personal information from you that you provide to us. Pragmatica Consulting may also collect transaction information relating to your purchases with us.
Pragmatica Consulting collects personal information in the normal course of providing services to you. This includes and is not limited to:
Bookings and services
Processing Medicare claims
Invoices and payments
Processing credit card purchases
Quotes and proposals
Delivery of services
Using Pragmatica Consulting and COVIDGP social media accounts, pages and apps
Signing up to receive Pragmatica Consulting and COVIDGP email marketing
If you do not provide us with this information then we may not be able to provide services to you.
Collecting your personal information
We collect personal information which we may use to
Respond to your enquiries
Provide you with information about our products, services and offers
Comply with any applicable legal obligations
Improve our website or social media
Enhance our products, services or offers
We may also use personal information to customise information so that we can provide relevant consumer information and marketing.
Your health information is kept secure and safe at all times and is only used to help provide you the best possible healthcare. Your health information is only accessible to people who need that information to do their job. Your health information will never be sold, copied, altered or destroyed unless it is part of someone's job to do so, and will be done following lawful procedures. All staff are committed to the privacy of our patients.
We use health information for the purposes of providing healthcare to you, billing and administrative purposes, to contact you about your health, to comply with laws regarding notifiable diseases and be used in a way that does not personally identify you.
Use of your personal information
In most circumstances personal information will be collected directly from you. Pragmatica Consulting may use your personal information to keep you up to date with Pragmatica Consulting’s services that you may be interested in including for direct marketing and to develop services that meet your needs.
Any information collected is safely and securely stored and only used for the purposes for which it was collected. We restrict access to your personal information, maintain technology products to prevent unauthorised computer access and use SSL (secure sockets layer) encryption technology when processing your financial details. The majority of personal information collected is stored within Australia, however third parties that we contract with may host this data in a cloud based system or outside Australia.
Pragmatica Consulting does not sell or trade any personal information collected. We may share personal information with our related corporations and service providers, contractors who help us provide services, and/or trading partners. We often need to share your information with companies who perform parts of our service delivery. This may include:
Companies and contractors assisting Pragmatica Consulting
Professional advisors; and
Any other third party required by law.
Where we share your information, Pragmatica Consulting will ensure that these third parties protect your privacy in accordance with applicable laws.
Email newsletters and marketing communication
If you have registered to receive email marketing communications from Pragmatica Consulting, we reserve the right to contact you in relation to Pragmatica Consulting. You can opt out of email marketing communications at
Pragmatica Consulting adheres to credit card and personal information being kept secure at all times. To improve security, we use Secure Socket Layer (SSL) technology.
Right of access and correction
You have the right to review, amend or delete your personal information that may be held by Pragmatica Consulting by contacting us. We will take all reasonable steps to comply with the request, except where it is not possible for legal reasons. To protect your privacy and the privacy of others, we may need to verify your identity before we can give you access to, or change, your personal information.
Updated August 2020.